Shipping & Delivery Policy
This Shipping & Delivery Policy explains how services, digital passes, and electronic receipts are fulfilled by the Arumporul Heritage Platform.
01. Nature of Offerings
Arumporul is a technology and cultural preservation platform. All offerings provided through our website (www.arumporul.in) are intangible digital services, including:
- Digital Heritage Exploration Passes: High-definition access to 3D monument reconstructions and WebXR architectural tours.
- Restoration Micro-Contributions: Voluntary sponsorships towards ground restoration equipment, lime mortar compounding, and vegetation clearance for ancient shrines.
- Digital Certificates & Receipts: Official, verifiable donor certificates with unique transaction identifiers.
02. No Physical Goods or Shipping Logistics
Zero Tangible Goods Shipped:
Arumporul does NOT sell, package, dispatch, or courier physical merchandise, printed materials, or physical goods. Therefore, no shipping fees, courier handling charges, or physical delivery transit timelines apply to any transaction.
03. Electronic Delivery Timelines
Digital services and documentation are fulfilled within the following specified timelines:
Digital Access & AR Hub
Immediate unlocking of 3D models and interactive features on screen upon payment completion.
Official E-Receipt
Digital receipt displayed on screen with instant PDF download and confirmation.
Email Confirmation
Email delivery of official contribution statement to your registered email address.
04. Access Issues & Support Escalation
If you have completed a payment via Razorpay but have not received your digital pass, receipt, or email confirmation within 24 hours (due to email spam filtering or network interruption), please contact our technical support desk immediately at rajkamal.rajasekar2003@gmail.com with your Razorpay Payment ID. We will regenerate and dispatch your credentials within 4 to 12 hours.
05. Fulfillment Inquiries
Fulfillment Lead:
Rajkamal R
Arumporul Heritage Tech Initiative
Operating Location:
Tamil Nadu, India
Postal Jurisdiction: Chennai / TN
Support Phone:
+91 9445271124