Cancellation & Refund Policy
At Arumporul, we deeply respect the generosity of our supporters and visitors. This policy outlines clear, consumer-friendly guidelines regarding payment cancellations, double-charge rectifications, and refund settlements.
Standard Refund Commitment
In all approved refund scenarios (such as technical double-billing, gateway drop-offs, accidental transactions, or cancelled digital services), refunds are initiated within 24 to 48 hours of verification and credited back to the customer's original payment method (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 business days via the Razorpay payment gateway network.
01. Scope of Transactions
Arumporul operates as a cultural heritage technology platform enabling users to:
- Access digital heritage passes, 3D architectural restorations, and WebXR experiences.
- Contribute micro-donations toward field restoration equipment (lime mortar, scaffolding, grass clearance) for endangered Tamil Nadu temples under community Uzhavarappani drives.
02. Cancellation Policy
Digital Heritage Passes & Virtual Access: If you purchased a digital pass or access package and wish to cancel prior to utilizing the service, cancellation requests may be submitted within 24 hours of purchase for a full 100% refund.
Voluntary Restoration Donations: Because voluntary temple renovation contributions are promptly earmarked or disbursed to local temple restoration committees and volunteer procurement, cancellations must be requested within 24 to 48 hours of transaction, prior to deployment of funds.
03. Eligible Refund Scenarios
A 100% refund will be granted in the following scenarios upon standard verification:
1. Technical Double Debit
If your account or card was charged more than once for a single transaction due to a network glitch or gateway timeout.
2. Gateway Error / Failed Receipt
If funds were deducted from your bank but Razorpay or Arumporul reported a payment failure or failed to generate a receipt.
3. Erroneous / Accidental Amount
If an accidental excess amount was entered (e.g. ₹5,000 instead of ₹500) and reported to us within 48 hours.
4. Unauthorized Transaction
If a transaction was made fraudulently using your credentials without your consent, verified by your card issuer/bank.
04. Step-by-Step: How to Claim a Refund
To initiate a cancellation or refund request, please follow these simple steps:
-
1
Send an Email to our Dedicated Support Desk
Email us at rajkamal.rajasekar2003@gmail.com with the subject line:
"Refund Request - [Your Name] - [Razorpay Payment ID]". -
2
Provide Mandatory Transaction Particulars
Include the following details in your email body:
- Donor / Contributor Full Name
- Registered Email Address & Mobile Phone Number
- Transaction Date and exact Amount (INR)
- Razorpay Payment ID (e.g.
pay_Qx...) or Bank UTR number - Brief explanation of the cancellation reason
Note: Arumporul staff will NEVER ask for your CVV, PIN, or net-banking password.
-
3
Verification & Gateway Dispatch
Our support team will acknowledge your request within 24 hours. Upon verifying the payment logs in the Razorpay dashboard, the refund order is issued immediately through Razorpay's settlement network.
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4
Settlement into Original Account (5–7 Business Days)
The refunded funds will automatically reflect in your originating bank account, credit card statement, or UPI-linked bank account within 5 to 7 business days depending on your bank's clearance cycles.
05. Return of Physical Goods
Arumporul does not manufacture, stock, sell, or dispatch physical goods or tangible merchandise through this website. Therefore, no physical return of merchandise or return shipping logistics apply.
06. Refund Support & Help Desk
Have an inquiry about a pending refund, duplicate debit, or payment issue? Contact our direct payment help desk:
Payment Officer:
Rajkamal R
Founder · Arumporul Initiative
Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM IST